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At KoelCodes, we strive to provide our customers with high-quality products and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction. Please review our refund policy below.
We offer a 30-day money-back guarantee on eligible purchases made through KoelCodes. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date, subject to the eligibility requirements below.
To be eligible for a refund, the following conditions must be met:
Your refund request is submitted within 30 days of the purchase date.
The product has not been misused, altered, or intentionally damaged.
You have a valid reason for requesting a refund, such as a technical issue that cannot be resolved by our support team.
To request a refund, please contact our customer support team at support@koelcodes.com. Include the following information:
Order number
Product name
Reason for the refund request
Any relevant screenshots or supporting information (if applicable)
Our support team will review your request and respond as quickly as possible. Approved refunds are typically processed within 10 business days.
Once your refund request has been approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, it may take up to 10 business days for the refunded amount to appear in your account.
The following purchases are generally not eligible for refunds:
Products purchased using promotional discounts, coupons, or during special sale events (unless required by applicable law).
Customized or personalized products created specifically to your requirements.
Services or products provided by third-party vendors through the KoelCodes marketplace.
Products that violate our Terms of Service or have been used in a manner inconsistent with their intended purpose.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: support@koelcodes.com
Our customer support team is happy to assist you.
KoelCodes reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on this page. We encourage you to review this policy periodically to stay informed of any updates.